Team Torque in a Nut Shell
"How can we provide innovation and distinguish ourselves in the torque calibration and repair industry?"
That was the question bouncing around within the walls of Team Torque several years ago. What could we do to set ourselves apart from the competition? We knew there were two factors that are very important to our customers. The work had to be done right the first time and the tools needed to be returned quickly. These are two goals that continue to drive us today.
From the early days of Team Torque's existence, it's been a high priority to return tools quickly. Turn around time has actually continued to improve as a result of greater experience and ongoing company improvements. Currently, our customers enjoy an average time of only two days for their torque tools at our facility. Through the incorporation of a paperless electronic tool management system, bar coded parts inventory, and hands-free data transfer for our technicians we've managed to improve the speed of the torque wrench care process. Additionally, this system has enhanced quality at the same time by removing human error opportunities of days gone by.
Team Torque continues to maintain A2LA Accreditation to ISO 17025. This high quality program outlines strict regulations and requirements to help assure we do what we say and say what we do. No exceptions. While we realize that not all of our customers have a quality management system that would require this high level of accreditation, they too are benefiting because every tool receives the same world class attention to speed and detail. And just to provide the final touch, all calibrations receive a NIST traceable certificate at no additional cost.
Our customers have come to expect the best from Team Torque Inc. and we continue to find innovative ways to deliver on those expectations.