General FAQs
What
is a torque Tool?
How much do you charge for
your services?
What
can I do if I need my tool back right
away!!?
Are there discounts available
for my company?
What forms of payment do you
accept?
Are Purchase Orders required for service?
I
need to create a Purchase Order – how
much will it cost?
When should I calibrate my tools?
What is your turnaround time?
How often should I calibrate my torque
tools?
How do I send my tools to Team Torque
for calibration or repair?
What tools can your Labs handle?
Why are you in North Dakota?
Torque Wrench FAQs
Should I turn my tool down to the lowest
setting?
Is it bad to double click to make
sure it is tight?
Does it affect torque to use extensions
or adapters on my torque wrench?
Do I turn my wrench down until it stops
or to the bottom of the scale?
Is it ok to loosen fasteners with my
torque wrench?
I take care of my tool and keep it in
its case. Why does it need to be calibrated?
Can dropping my torque wrench damage
it or affect it calibration?
How far can my wrench really be off and
why does it really matter?
Does it matter where my hand is placed
when using a torque wrench?
Does getting my torque wrench wet or
it being submerged in water affect anything?
Torque Tester FAQs
What
is a torque calibration Arm \ Wheel?
How often should I calibrate my tester?
Why is my wrench failing when I just
got it back?
Are all testers created equal?
Do I need a Digital Tester, or will an
Analog Tester be sufficient for my needs?
My transducer cable is too short, what
can I do?
My power supply is frayed/damaged, can
you replace it?
My tester is very old, is it beyond repair?
How should I store my tester when it's
not in use?
Power Tool FAQs
How
do I do PM (Preventive Maintenance)
on my air tools?
How
often should I PM (Preventive
Maintenance) my
air pulse torque tools?
How
often should I get the Oil Changed
on my Pneumatic Pulse Tool?
How
often should I have my Pneumatic Pulse
Tool rebuilt?
Does
PSI affect my tool at all?
Does
air quality affect my tool at all?
Does
it matter what hose diameter or length
of hose I use?
Should
I use air tool oil in my oil
free tool?
Quality FAQs
What is ISO 17025:2005?
What is ANSI/NCSL Z540-1?
What is A2LA?
What does it mean to be accredited?
What does it take to become Accredited?
What is your scope?
Is tool management important?
How do I setup a tool management
program?
How
does "Quality" apply to
torque tools?
General
FAQs
What
is a Torque Tool?
A Torque Tool is any instruments
that applies and measures torque –
Example: torque wrenches, torque screwdrivers,
torque gauges, torque pulse tools,
DC electric tools, torque transducers,
digital torque wrenches, and many other
sub-categories make up the realm of
torque tools.
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How much do you charge for your services?
Team Torque handles a variety of services
for torque tool calibration and repair.
Pricing varies based on the type of
tool being serviced, as well as the
extent and detail of service needed. We
take pride in offering excellent quality;
quickly, and at reasonable pricing.
Our A2LA Accreditation, along with
continued focus on Customer Satisfaction,
means you receive the very best service
for your tools!
Pricing for Torque Wrench calibration and repair
is located on our website at: http://www.teamtorque.com/images/pdfiles/torquepricing.pdf
Pricing for Torque Tester calibration and repair
pricing is located at: http://www.teamtorque.com/images/pdfiles/testerpricing.pdf
Pricing for Air and Power Tool verification and repair
pricing is at: http://www.teamtorque.com/images/pdfiles/powertoolpricing.pdf
Additional Questions Contact us directly at 1-701-223-4552
To send in your tool http://www.teamtorque.com/shipform.html
Note: To Expedite your tool include a “Do Not
Exceed” Amount (this helps speed up the turnaround time)
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What can I do if I need my tool back right away!?!
Turnaround time is important to most
tool users – this is why one
of Team Torque’s main objectives
is to provide quick service whenever
possible.
If a situation arises that requires
your tool to be returned immediately,
we provide a variety of Rush options
to assure the quickest turnaround possible.
Pricing for our Rush Services is available
within the Pricing Lists.
Contact Team Torque with questions
about Rush Services.
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Are there discounts
available for my company?
First, it is important to note that
our standard pricing is designed to
be cost-effective for all of our customers.
Free A2LA Accredited NIST-Traceable
Certificates are included with each
calibration.
However, as with most service providers,
Team Torque does recognize that price
breaks may be appropriate for high-volume
contract agreements.
Our Marketing Manager works with such
customers to ensure a fair and effective
Torque Tool Management Program is arranged
for such customers.
Contact Tim Gross (701-223-4552) to
discuss options for your Tool Management
Program.
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What
forms of payment do you accept?
Team Torque accepts credit cards including
Visa, American Express, Master Card
and Discover.
Other terms and payment options may
be available for your company – contact
our Office Manager Lori Thomsen (701-223-4552)
for more information
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Are Purchase
Orders required for service?
The use of Purchase Order (PO) Numbers
is recommended to help speed up reference
to your service request.
However, POs are not required for servicing
tools. Calibration and repair orders
are tracked primarily via tool serial
numbers – any additional information
will be tracked along with the accompanying
paperwork. If you do not utilize
Purchase Orders, it is helpful to use
Team Torque’s Ship Forms. There
are a number of formats available at: http://www.teamtorque.com/shipform.html
If your company needs a customized
Ship Form, contact Tim Gross for options.
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“I need to create a Purchase Order – how
much will it cost?”
We can provide a preliminary estimate
based on information provided about
a tool and the services requested.
The final estimate could change after
the tool has been reviewed by our technicians.
This post-review quote is provided
to the person whose contact information
is sent with the tool for final review
and approval.
For your convenience, our pricing is
always available at www.teamtorque.com
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When should I calibrate
my tools?
Torque tool calibration cycles depend
upon a number of variables. Determine
the best calibration cycle for your
tools by reviewing the tool manufacturer
recommendations, tool use, and historic
data (if available). The more
often a tool is used, the more often
it should be calibrated; thus ensuring
reliable and accurate measurements..
Another consideration for scheduling
calibration involves the availability
of the tool. Plant or facility shut-downs
and other down times are perfect opportunities
to perform calibrations, especially
if the tools are sent off-site.
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What is your turnaround
time?
Each Team Torque Lab tracks current
turnaround time on a daily basis.
Turnaround time for each Lab usually
ranges from one to five days, but this
varies based on workload.
For information about precise turnaround
times, contact Cary Hoffmann (701-223-4552).
Let us know what type of tools you
have and how many you are sending in – we
will let you know the estimated turnaround
time(s) that applies to your situation
to help you plan for your calibration
and repair needs.
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How often should
I calibrate my torque tools?
There is only one constant answer
to this question: As Needed.
There are a wide variety of manufacturer
recommendations, industry standards,
and statistically-originated expectations
that may contribute to deciding the
best calibration cycle for your torque
tool.
If a torque tool is giving suspect
results or is believed to be having
problems, it should be calibrated immediately.
Problems can include dropping or otherwise
mishandling a tool, technical/mechanical
problems with the tool, or other Quality
System requirements for such calibration
needs.
Team Torque can provide a recommendation
based on our extensive industry experience.
Let us know if we can help determine
calibration cycles for you or your
company. We have experience with all
brands and types of torque tools, and
can speed up your analysis greatly!
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How
do I send my tools to Team Torque
for calibration or repair?
Send in your tool using a purchase
order form or use one of the available
Ship Forms located at: http://www.teamtorque.com/shipform.html
Remember to include your contact information
and any special requests you may have
for your tools.
There is no need to call for an RMA
or other authorization; however you
are welcome to contact us with further
questions or for information.
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What tools can your Labs
handle?
We are capable of repairing and calibrating
nearly every type torque tool in the
industry.
To view our A2LA certificate and scope
of accreditation: http://www.teamtorque.com/images/pdfiles/Certificate_Scope_of_Accreditation.pdf
Torque Power Tools are repaired and
verified by our specialized power technicians,
who have received factory training
for most major brands. Tools addressed
within this Lab include DC Electric,
Pulse Tools, Air Driven Torque Tools,
and other miscellaneous power torque
tools
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Why are you in North Dakota?
Team Torque Inc. started as Missouri
Valley Calibration over fourteen years
ago, by the father of our current Owner
and President, Mark Anderson.
Gary Anderson determined that the centralized
location within the country was a great
place to provide this service.
When Gary passed away, Mark took over
the company and agreed with his father’s
vision for centrally locating the business.
Since that time, Mark and his employees
have expanded that vision to include
a name change to Team Torque Inc. and
a move into a new state-of-the-art
customer support facility & laboratory
complex.
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Torque
Wrench FAQs
Should I turn my tool down
to the lowest setting?
Yes, the tools should be stored at
its lowest setting.
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Is it bad to double click to make sure it is tight?
Yes, one click is all that is needed. Clicking
more than once will result in damage
to the fastener.
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Does it affect torque to use extensions or adapters on my torque wrench?
Yes, depending on the internal mechanism
of the wrench. The actual applied
torque can be higher or lower than
the wrench setting depending on the
manufacturer.
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Do
I turn my wrench down until it stops
or to the bottom of the scale?
The wrench should be turned
to the bottom of the scale and no further. Turning
the wrench too low can result in damage to the wrench itself.
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Is it ok to loosen fasteners with my torque wrench?
No. A torque wrench is built to be
a precision tool and should only be
used for applying torque to fasteners.
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I take care of my tool and
keep it in its case. Why does it
need to be calibrated?
Over time, the normal
wear and tear of using the tool will
require attention to assure proper
functioning of the tool. To assure
consistent and accurate readings, the
tool should be calibrated following
a set calibration cycle. Even
the best care will not assure the tool
does not wear and thus provide inaccurate
readings.
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Can dropping my torque wrench
damage it or affect its calibration?
Absolutely, dropping a wrench can greatly
effect the calibration of the wrench.
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How far can my wrench really be off and why does it really matter?
We
have seen wrenches out of
tolerance by more than 20%.
Wrenches are precision instruments
and by providing inaccurate
readings they increase the
risk of joint failure when
force is applied.
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Does it matter where my hand is placed when using a torque wrench?
Yes. Your hand should be in the
middle of the handle. Depending
on the internal mechanism of the wrench,
changing the position of the hand can
increase or decrease the applied torque
dramatically.
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Does getting my torque wrench wet or it being submerged in water affect
anything?
Yes. Wrenches can easily rust. In
fact, we have seen wrenches that were
un-repairable due to rust.
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Torque
Tester FAQs
What is a torque
calibration Arm \ Wheel?
A torque Calibration “arm” is
used in combination with a calibrated
tray and dead weights for testing the
accuracy of torque testers. Test arms
vary in length and design. Arms connect
to the tester and are utilized to verify
the readings. Most arms are calibrated
to a millionth of an inch.
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How often should I calibrate my tester?
Testers should be calibrated at least
once a year.
If your tester is used often, the tester
may need to be calibrated more frequently. Transporting
the unit on a regular basis may also
warrant calibrating it more frequently.
Each manufacture may recommend calibration,
based on a specific number of cycles
(readings taken) for which the tester
is being used.
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Why is my wrench failing when
I just got it back?
If you have just received your wrench
back and it is failing inspection,
the tester may be responsible.
Check to make sure your tester is not
overdue for calibration, as this may
be the reason for the suspect readings. Before
you begin using the tester, assure
it has been properly warmed up (see
the manufacturer recommendations) and
then assure the unit has been preloaded
and set to zero before testing the
wrench. Also, it may be helpful
to assure the battery is fully charged
and the tester has the appropriate
power supply.
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Are all testers created equal?
No, Manufacturers produce multiple
models of testers that vary greatly
in price and accuracy.
Be sure to select the proper tester
for your requirements, torque range
and area of use. Many models vary in
mounting and intended use. (Example:
Bench Shop model or Custom Lab Editions)
We have the knowledge to help you choose
what you need.
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Do I need a Digital Tester,
or will an Analog Tester be sufficient
for my needs?
This decision is dependant on your
requirements and what the tester will
be used for. As with any purchase,
you should identify what price range
and features are important.
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My transducer cable is too
short, what can I do?
Team Torque Inc. can custom manufacture
replacement cables for most transducers
and torque head units. If your
current cable is to short or you need
a custom cable for a special project,
one could be customized for your company.
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My power supply is frayed/damaged,
can you replace?
In most cases Team Torque Inc. can either repair the unit or supply an
OEM or comparable replacement.
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My tester is very old, is
it beyond repair?
Team Torque Inc. offers repair and
calibration for most brands of testers.
A new tester can be very expensive
to replace, By repairing your old tester
it will be much more cost effective.
An A2LA certificate is included free
of charge with all tester calibrations
at Team Torque Inc. |
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How should I
store my tester when it’s not
in use?
A Tester should be stored in a dry
cool place. Cases are available
for most tester models.
Team Torque has additional OEM replacement
covers for sale; contact us (701-223-4552)
for details.
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Power
Tool FAQs
How do I do
Preventive Maintenance (PM) on my air tools?
Motor: After 24 hours of operation
inject 2cc of oil into the inlet bushing. This
is not needed if an oilier is used
on line.
Gearing: After 70,000 run downs inject
2 to 3 cc of grease into the gear casing
assembly.
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How often should
I do Preventive Maintenance my air pulse torque tools?
The amount of cycles a tool is used
will determine the amount of maintenance
needed. An aggressive maintenance program
will enhance a tools life. A general
guideline is every three months.
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How often should
I change the Oil on my Pneumatic Pulse Tool?
Most pulse tool manufacturers recommend
at 150,000 pulse cycles or six months.
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How often should
I have my Pneumatic Pulse Tool rebuilt?
It is recommended that the pulse unit
be rebuilt at 300,000 pulse cycles
so internal parts can be inspected
and replaced if needed.
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Does
PSI affect my tool at all?
PSI is important to the life of
the tool. Low PSI will cause erratic
torque and shut off tools may not function
properly. High PSI can cause premature
ware on internal parts and cause tool
failure.
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Does Air quality
affect my tool at all?
Contaminants will adhere to internal
parts such as air motor blades and
shut off assemblies causing the tool
to put out erratic torques. Contaminated
air systems will cause premature wear
and tool failure.
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Does it matter
what hose diameter or length of hose I use?
Inside hose diameter, along with hose
length and other compressed air demands from
the same supply, will affect the final
PSI at the tool.
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Should I use
air tool oil in my oil free tool?
Most air motors require lubrication
to reduce heat caused by friction and
reduce wear on blades and bearings. Oil
free refers to the air motor blades
as a reference to the fact that the
blades will not swell or crack when
they come in contact with air tool
oil. Tools that do not require oil
to lube the air motor will use non-lubricated
fiber blades which should be indicated
in the operator manual for the tool.
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.
Quality
FAQs
What is ISO 17025:2005?
ISO 17025:2005 is the current international
standard that specifies the general
requirements for the competence of
labs to carry out calibrations. It
helps ensure that all accredited organizations
are performing services at a level
that meets or exceeds the needs of
end users (i.e. customers).
From a technical standpoint, this standard
more than meets the needs set forth
by ISO 9000 and ISO 9001.
For all customers, it gives confidence
that work performed by an accredited
lab is of high quality.
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What is ANSI/NCSL Z540-1?
Like ISO 17025:2005, this standard
provides a manner in which confidence
is promoted in Calibration Labs. Accreditation
to ANSI/NCSL Z540-1 means that an organization
has met or exceeded all requirements.
It provides further definition of technical
areas from within ISO 17025:2005. Both
standards were created from previous
United States military and ISO guides & standards.
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What is A2LA?
A2LA is recognized as the premier accreditation
body within the United States. Accreditation
with A2LA proves compliance to ISO
17025:2005 as well as additional requirements
established by A2LA. Team Torque
is accredited by A2LA. A2LA
is also a full member of ILAC, which
allows Team Torque to work with international
customers.
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What does it mean to be accredited?
To be accredited means that you have
applied to an Accreditation Body
and completed their process for becoming
accredited. This can be a lengthy
and expensive process but is worth
the effort. Being accredited,
means you conform to set standards
as described by the Accreditation
Body and assures compliance with
required rules and regulations.
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What does it take to become
accredited?
To become accredited you must research
which Accreditation Body to become
accredited with and what their process
is. Choosing the correct Accreditation
Body is vital, as not all bodies recognize
each other and not all Accreditation
Body’s are equal. Team
Torque recommends looking at what the
benefits you receive from the Accreditation
Body and what the costs are. Team
Torque can provide assistance if you
are looking to become accredited. Let
us know, we can make your lives easier
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What is your scope?
Our scope is located here: http://www.teamtorque.com/images/pdfiles/Certificate_Scope_of_Accreditation.pdf
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Is tool management important?
Tool management is vital to the successful
usage of torque tools and equipment. A
tool must be properly calibrated,
maintained and cared for it to achieve
the desired results. Tools are precision
instruments and as such require proper
attention and care to assure they
produce the results that are required.
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How do I set
up a tool management program?
A good Tool Management system should
include tracking and maintenance of
all tools within an organization or
facility. Such a program is set
up by determining tool identification,
(ex. serial numbers or gage identification
numbers), establishing calibration
cycles, tracking tools and creating
manageable maintenance plans. For most
Quality Management Systems proof of
traceability is the important. Team
Torque offers a Consulting and Training
option, Contact Jim Mueller (701-223-4552)
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How
does “Quality” apply
to torque tools?
Quality is a general term that applies
to many areas of business and tool
management. Quality in its basic
form involves providing good service
or product – which includes ensuring
torque tools are working properly. A
Quality Management System may require
specific calibration cycles and traceable
certificates.
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